Frequently Asked Questions (FAQ)

Welcome to the FREYA FAQ page. Here, we’ve answered some of the most common questions about our products, services, and policies. If you can’t find the answer you're looking for, feel free to contact us directly—we're happy to assist you.

1. What is the return policy?

We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy for unworn, undamaged items with original tags attached. To initiate a return, please contact our customer service team, and they will guide you through the process.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in that email.

3. Do you offer international shipping?

Currently, we only offer shipping within France. We are exploring options to expand internationally, so stay tuned for updates.

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

5. How do I care for my FREYA clothing?

Each product comes with specific care instructions to help you maintain its quality. We recommend following the care label inside your garment for the best results. In general, we suggest hand washing delicate fabrics and avoiding excessive heat during drying.

6. How can I contact customer service?

Our customer service team is available to assist you with any inquiries or concerns. You can reach us at:

7. Are your products ethically made?

At FREYA, we are committed to ethical practices in the fashion industry. Our collections are produced with the highest standards of craftsmanship, and we work closely with trusted suppliers who share our values of sustainability and fair labor practices.

8. Can I change or cancel my order?

Once an order is placed, we work quickly to process it. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order is shipped, we are unable to make any changes.

9. Do you offer gift cards?

Yes! We offer gift cards in various denominations. You can purchase a gift card on our website, which can be used for any of our products.

10. How do I subscribe to your newsletter?

To stay updated on the latest collections, promotions, and exclusive offers, you can subscribe to our newsletter at the bottom of our website. Simply enter your email address, and you’ll receive updates straight to your inbox.

If you have any other questions or need further assistance, don’t hesitate to reach out to us. We’re here to help!